Previous review: Have purchased this dough before and it was full of chocolate chunks. This batch of dough was very disappointing—especially given the premium price.
Updated review June 2024: customer service and satisfaction is outstanding. Owner contacted me directly regarding concern over our less-than-stellar review over our second order with Bakr. She provided an option for us to try another batch of dough to see if there was an improvement in consistency of chocolate pieces in the cookies. The amount of chocolate was more evenly distributed and an improvement. I wonder if there was an issue with quality control in our second order (I.e., order contained two bags: one had salt packets and the second bag did not; one bag had very few chocolate pieces in the dough and the second bag contained plentiful chocolate). The order sent by the owner was consistent in all contents.
We will continue to be patrons of Bakr cookies. The taste and texture are outstanding and the owner’s concern about our satisfaction with her product is a testament to the quality and integrity of the company.