Frequently Asked Questions

Don't see your question below? Use our Contact page or email us at Contact@BAKRcookies.com and we will be happy to assist!

How big are your cookies?

Average store-bought refrigerated cookie dough brands range from 19-28 grams per cookie. BAKR cookies are 70 grams - that's nearly 4x the size! 

What's so special about using real butter?

Most cookie dough brands use oils in place of butter. We feel butter is important to provide the best cookie texture and flavor. We make our dough the way you would make it at home, yet always adding our own BAKR flair!

What is brown butter?

Browning butter is when butter is heated up until the milk solids caramelize. It’s a time intensive process but gives the melted butter a rich, toasted, and slightly nutty flavor. We brown our butter in small batches as a way to enhance the flavor of our original Brown Butter Chocolate Chunk and are always striving to elevate your cookie experience.

What is flakey sea salt?

Flakey sea salt is large crystalized finishing salt used by bakers and chefs to amplify flavors. We include flakey sea salt in every Brown Butter Chocolate Chunk Cookie Dough pack that helps enhance the brown butter and chocolate notes in our cookie. We recommend sprinkling it on after baking, you'll be glad you did!

What is sustainably sourced chocolate?

Our chocolate is Fair Trade and Rainforest Alliance Certified which focuses on improving the lives of farmers, communities, and the environment. By promoting fairer trading conditions for farmers, it helps combat poverty and improve their livelihood.

Will BAKR have other cookie dough flavors in the future?

That’s the plan! Be sure to sign up for our emails so you’ll be the first to know when we launch a new flavor.

Does BAKR use artificial ingredients?

BAKR believes the best ingredients make the best cookies, which is why we do not use any artificial ingredients…ever!

How should the dough be stored?

Keep the dough frozen at all times.

What is the cookie dough shelf life?

Our frozen cookie dough last 6 months, reference the use by date on your package. Although, if the dough is in your freezer for 6 months, we think you need more cookies in your life :)

Can you eat the cookie dough raw?

Please do not consume raw cookie dough, the 14-18 minutes of bake time will be well worth the wait!

How do you bake the cookies?

1) Preheat oven to 325 degrees Fahrenheit. 2) Place frozen cookie dough 3 inches apart on ungreased baking sheet. 3) You're the BAKR, you decide the bake time: 14-16 minutes = ooey gooey, 16-18 minutes = crispy chewy. 4) Remove from oven and immediately sprinkle with flaky sea salt. 5) Let cool for 5 minutes and enjoy! 

What is the best way to store baked cookies?

Since we don’t add preservatives, once baked our cookies stay fresher if kept in an airtight container at room temperature or frozen. If kept at room temperature, cookies will be best if eaten in 2-3 days.  If kept frozen, baked cookies can last up to two months. But we always recommend baking fresh, which is why we have a resealable bag!  

How does shipping work?

We ship on Mondays and Tuesdays to ensure our packages deliver within 1-3 days. Orders are packed with dry ice in a thermal liner so your dough arrives safely. If dough is received warm, please email Contact@BAKRcookies.com.

Do you ship anywhere in the United States?

We currently ship to the continental United States (all 48 states, excluding Hawaii and Alaska).

Why is shipping so expensive?

To maintain the integrity of the dough, it needs to be cold at all times. This requires us to ship with dry ice, a thermal liner, and expedited shipping.

Where is the cookie dough shipping from?

We are based in Chicago, IL and manufacture in the West Loop!

How do I dispose of the dry ice?

All orders will ship with dry ice - handle the package with care and avoid direct contact with the dry ice. We recommend removing the cookie packages and leaving the dry ice in the original packaging to finish melting in a well-ventilated area, preferably outside and away from children or pets.

What is your return/cancellation policy?

BAKR products are perishable, all sales are final. If you have any issues with your order or delivery, please email Contact@BAKRcookies.com and we will be happy to address any issues right away! Links to our return and shipping policy can be found on the bottom of our website.